Developing a Customer Service Plan for Your Business
Date: October 3, 2017
Time: 9:00 AM - 12:00 PM
Extraordinary service isn’t something you can fake. It must come from inside you – from the heart. Delivering true from-the-heart service is about connecting with people and making them feel special. Knowing what your customer wants and believing you can make a difference is key to developing a successful customer service plan. In this workshop, participants will discover what it takes to create a culture that will provide extraordinary customer service. You will learn how to: • Create a vision for customer-focused service • Deliver your vision “plus one” • Add your “Personal Signature” to all aspects of your service If you do not proactively develop better “customer focused” service, you are basically conceding your customers to the competition.